winzzguitars.service@gmail.com
Free Shipping from USA on all orders

PAYMENT

1, My order was charged but I do not have an order number or confirmation?

If you did not receive an order number or an email confirmation; your order has not been placed or you did not include an email address when you ordered.

2, What payment forms do you accept?

At present, we accept Paypal and Credit Card.

 

TAX

The price already includes tax, no need to pay additional tax.

 

SHIPPING & RETURNS

1. Where do you ship from?

San Dimas, California

2. How long is shipping?

Shipping time estimates begin once the packaged order has left our facility, it does not include processing time. Processing times range up to 1-2 business days. (ex. 1-2 day processing + 3-7 day shipping = 4-9 days until delivery)

3. How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

If you don't see the email in your inbox try checking your spam folder or add winzzguitars.service@gmail.com to your safe sender’s list.

After 1-2 days of delivery, you can check the progress of the courier through the following URL according to the delivery method.

UPS:https://www.ups.com/

USPS:https://www.usps.com/

AMAZON LOGISTICS US:https://parcelsapp.com/

 4.How much will customers pay for return shipping?

  • Products with manufacturing defects.(Paid by WINZZ)

Get in touch with us email:winzzguitars.service@gmail.com to begin the return process. You will be provided with a prepaid shipping label. Print this label and use it to return the items to us.Shipping costs are borne by WINZZ.

  • Products with no manufacturing defects.(Paid by buyer)

Such as customers remorse.(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • No other handling fees for returns or exchanges.

 5.Which country do you ship to?

Orders from this store would be only shipped to the United States . No cross-border shipments. For other countries, We don't have any express service for the time being.Any questions or further inquiries, please feel free to contact us.

Email:winzzguitars.service@gmail.com

For most products shipping to the contiguous United States, customers may choose Ground, 2-Day Air, or 1-Day Air delivery. We also ship to Alaska and Hawaii; however, due to carrier restrictions, we cannot ground-ship to those states. Any products containing a lithium-ion battery are unable to ship via air delivery and are thus unable to ship outside of the contiguous United States.

See instructions below for how to search the site by our eligible shipping destinations.

Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.

6.Return & Refunds
If I receive it and don't like it, can I return it?
Sure.But if the products with no manufacturing defects, shipping costs will be borne by the buyer

How do I get my money back?
The refund amount will be returned to your account through the original payment channel, and the arrival time is based on the refund policy of each bank/payment channel.

If you want to know more about return & refunds, please click Return & Refunds Policy page.

PROMOTION & DISCOUNT

1, Why doesn’t my discount code work?

Our system allows multiple discounts/discount code per order. Discounts, promotions, and rewards can be combinable.

2, How do I use a coupon code or apply a promotion to my online purchase?

You will have the option to enter a coupon or promotion code during the checkout process.

OTHER QUESTIONS
I sent an email, why didn't I get a reply?
Please check first if you sent the wrong email address? We will reply to you within 12 hours of receiving the email.

The package I received is damaged. What should I do?
Please contact us first, you can send an email to winzzguitars.service@gmail.com with the problem you are experiencing. 

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