FAQs
PAYMENT
1.My order was charged but I do not have an order number or confirmation?
If you did not receive an order number or an email confirmation; your order has not been placed or you did not include an email address when you ordered.
2.What payment forms do you accept?
At present, we accept Paypal and Credit Card.
3. If you encounter problems during payment, please refer to the following form to operate, or you can contact us（winzzguitars.service@gmail.com）, wish you a happy shopping！
| Code | Descrition | Can reference | Action |
| 80010 | Transaction Do Not Honour | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | 1. Try to Pay again, your card issuer may accept your payment. |
| 2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||
| 3. Change another card to pay | |||
| 80011 | Refer to Card Issuer | 1. Try to Pay again, your card issuer may accept your payment. | |
| 2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||
| 3. Change another card to pay | |||
| 80012 | Payment Declined | 1. Try to Pay again, your card issuer may accept your payment. | |
| 2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||
| 3. Change another card to pay | |||
| 80013 | Transaction Not Permitted On Card | 1. Try to Pay again, your card issuer may accept your payment. | |
| 2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||
| 3. Change another card to pay | |||
| 80014 | Duplicate Transaction | Duplicate Transaction, Contact the merchant website to find out how to do. | Contact the merchant website to find out how to do. |
| 80020 | Invalid Amount | Contact the merchant website to confirm the transaction amount. | Contact the merchant website to confirm the transaction amount. |
| 80021 | Invalid Card Number | Please confirm the card number is right or change another card to pay | 1. Please confirm the card number is right. |
| 2. Change another card to pay | |||
| 80022 | Not Sufficient Funds | Please confirm the card has enough money or use another card. | 1. Please confirm the card has enough money or use another card. |
| 2. Change another card to pay | |||
| 80023 | Expired Card/Wrong Expired Day | Expired Card/Wrong Expired Day,Please confirm the card period of use. | Please confirm the card period of use. |
| 80024 | Incorrect PIN; Re-enter | Please input the right PIN. | Please input the right PIN. |
| 80025 | Restricted Card/Retain Card | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | 1. Try to Pay again, your card issuer may accept your payment. |
| 2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||
| 3. Change another card to pay | |||
| 80026 | Invalid Card Verification Value(CVV) | Please input the right 3-digital CVV2/CSC. | Please input the right 3-digital CVV2/CSC. |
| 80027 | Exceeds Payment Limit | Exceeds Payment Limit.Please contact your card issuer to fix the problem or Change another card to pay | 1. Please contact your card issuer to fix the problem |
| 2. Change another card to pay | |||
| 80028 | Invalid Credit/Checking/Saving Account | Invalid Credit/Checking/Saving Account,Please contact your card issuer to fix the problem or Change another card to pay. | 1. Please call your card issuer to confirm your account is valid |
| 2. Change another card to pay | |||
| 80030 | General Error | 1. Try to Pay again, your card issuer may accept your payment. | |
| 2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. | |||
| 3. Change another card to pay | |||
| 80031 | Time Out | Time Out ,Contact the merchant website to confirm the payment result or Try to pay again. | 1. Contact the merchant website to confirm the payment result |
| 2. Try to pay again. | |||
| 80032 | Invalid Merchant | Sorry, Please try Pay again or Please contact the merchant website | Please contact the merchant website |
| 80033 | Invalid Transaction For Terminal | Please contact the merchant website | |
| 80034 | Invalid Transaction Card / Issuer / Acquirer | Please contact the merchant website | |
| 80035 | Format Error | Please contact the merchant website | |
| 80036 | Transaction Not Allowed | Change another card to pay | |
| 80038 | Transaction Not Permitted On Term | Transaction Not Permitted On Term,Contact the merchant website to find out how to do. | Contact the merchant website to find out how to do. |
| 80039 | Wrong PAN | Sorry, the card type is not supported.Please change a credit card | Use another card to pay. |
| 80040 | Lost Card/Stolen Card/Pickup Card | Your payment request is declined, please contact customer service. | None required. |
| 80041 | Suspected Fraud/Retain Card | None required. | |
| 80042 | Not Allow to Pay in This Website | None required. | |
| 80053 | Authorisation Void | Sorry, your card is unable to authorised. Please try Pay again or Call your card issuer or change another card to pay. | Use another card to pay. |
| 80091 | Cardholder Fail to Pass 3D Authorized Service | Input right 3D secure code or change another card to pay | |
| 80090 | Cannot Start 3D Authorized Service | Change another card to pay | |
| 80097 | Transaction Declined | Use another card to pay. | |
| 10000 | Payment is declined | Your payment request is declined, please contact customer service. | Your payment request is declined, please contact customer service for more details. |
| 10005 | Transaction limit | Sorry, your card is unable to authorised. If you entered the correct information, please use a different card or call your card issuer or use different payment method. | The consumer has previously paid for a failed order, and the card issuing bank judged that the payment could not be successful, so it is restricted from paying again. If the consumer confirms that the card information is entered correctly, it is recommended to use another card for payment. |
| 30001 | Card brand or payment method is not accepted | Sorry, the card type is not supported.Please change a credit card | Please contact us if this problem occurs. |
TAX
The price already includes tax, no need to pay additional tax.
SHIPPING & RETURNS
1. Where do you ship from?
San Dimas, California
2. How long is shipping?
Shipping time estimates begin once the packaged order has left our facility, it does not include processing time. Processing times range up to 1-2 business days. (ex. 1-2 day processing + 3-7 day shipping = 4-9 days until delivery)
3. How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add winzzguitars.service@gmail.com to your safe sender’s list.
After 1-2 days of delivery, you can check the progress of the courier through the following URL according to the delivery method.
AMAZON LOGISTICS US:https://parcelsapp.com/
4.How much will customers pay for return shipping?
- Products with manufacturing defects.(Paid by WINZZ)
Get in touch with us email：winzzguitars.service@gmail.com to begin the return process. You will be provided with a prepaid shipping label. Print this label and use it to return the items to us.Shipping costs are borne by WINZZ.
- Products with no manufacturing defects.(Paid by buyer)
Such as customers remorse.(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- No other handling fees for returns or exchanges.
5.Which country do you ship to?
Orders from this store would be only shipped to the United States . No cross-border shipments. For other countries, We don't have any express service for the time being.Any questions or further inquiries, please feel free to contact us.
Email:winzzguitars.service@gmail.com
For most products shipping to the contiguous United States, customers may choose Ground, 2-Day Air, or 1-Day Air delivery. We also ship to Alaska and Hawaii; however, due to carrier restrictions, we cannot ground-ship to those states. Any products containing a lithium-ion battery are unable to ship via air delivery and are thus unable to ship outside of the contiguous United States.
See instructions below for how to search the site by our eligible shipping destinations.
Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.
6.Return & Refunds
If I receive it and don't like it, can I return it?
Sure.But if the products with no manufacturing defects， shipping costs will be borne by the buyer
How do I get my money back?
The refund amount will be returned to your account through the original payment channel, and the arrival time is based on the refund policy of each bank/payment channel.
If you want to know more about return & refunds, please click Return & Refunds Policy page.
PROMOTION & DISCOUNT
1.Why doesn’t my discount code work?
Our system allows multiple discounts/discount code per order. Discounts, promotions, and rewards can be combinable.
2. How do I use a coupon code or apply a promotion to my online purchase?
You will have the option to enter a coupon or promotion code during the checkout process.
OTHER QUESTIONS
I sent an email, why didn't I get a reply?
Please check first if you sent the wrong email address? We will reply to you within 12 hours of receiving the email.
The package I received is damaged. What should I do?
Please contact us first, you can send an email to winzzguitars.service@gmail.com with the problem you are experiencing.