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PAYMENT

    1.My order was charged but I do not have an order number or confirmation?

    If you did not receive an order number or an email confirmation; your order has not been placed or you did not include an email address when you ordered.

    2.What payment forms do you accept?

    At present, we accept Paypal and Credit Card.

    3.┬áIf you encounter problems during payment, please refer to the following form to operate, or you can contact us´╝łwinzzguitars.service@gmail.com´╝ë, wish you a happy shopping´╝ü
    Code Descrition Can reference Action
    80010 Transaction Do Not Honour Sorry, your card is unable to authorised. Please try  Pay again or Call your card issuer or change another card to pay. 1. Try to Pay again, your card issuer may accept your payment.
    2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
    3. Change another card to pay
    80011 Refer to Card Issuer 1. Try to Pay again, your card issuer may accept your payment.
    2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
    3. Change another card to pay
    80012 Payment Declined 1. Try to Pay again, your card issuer may accept your payment.
    2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
    3. Change another card to pay
    80013 Transaction Not Permitted On Card 1. Try to Pay again, your card issuer may accept your payment.
    2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
    3. Change another card to pay
    80014 Duplicate Transaction Duplicate Transaction, Contact the merchant website to find out how to do. Contact the merchant website to find out how to do.
    80020 Invalid Amount Contact the merchant website to confirm the transaction amount. Contact the merchant website to confirm the transaction amount.
    80021 Invalid Card Number Please confirm the card number is right or change another card to pay 1. Please confirm the card number is right.
    2. Change another card to pay
    80022 Not Sufficient Funds Please confirm the card has enough money or use another card. 1. Please confirm the card has enough money or use another card.
    2. Change another card to pay
    80023 Expired Card/Wrong Expired Day Expired Card/Wrong Expired Day,Please confirm the card period of use. Please confirm the card period of use.
    80024 Incorrect PIN; Re-enter Please input the right PIN. Please input the right PIN.
    80025 Restricted Card/Retain Card Sorry, your card is unable to authorised. Please try  Pay again or Call your card issuer or change another card to pay. 1. Try to Pay again, your card issuer may accept your payment.
    2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
    3. Change another card to pay
    80026 Invalid Card Verification Value(CVV) Please input the right 3-digital CVV2/CSC. Please input the right 3-digital CVV2/CSC.
    80027 Exceeds Payment Limit Exceeds Payment Limit.Please contact your card issuer to fix the problem or Change another card to pay 1. Please contact your card issuer to fix the problem
    2. Change another card to pay
    80028 Invalid Credit/Checking/Saving Account Invalid Credit/Checking/Saving Account,Please contact your card issuer to fix the problem or Change another card to pay. 1. Please call  your card issuer to confirm your account is valid
    2. Change another card to pay
    80030 General Error 1. Try to Pay again, your card issuer may accept your payment.
    2. Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again.
    3. Change another card to pay
    80031 Time Out Time Out ,Contact the merchant website to confirm the payment result or Try to pay again. 1. Contact the merchant website to confirm the payment result
    2. Try to pay again.
    80032 Invalid Merchant Sorry, Please try  Pay again or Please contact the merchant website Please contact the merchant website
    80033 Invalid Transaction For Terminal Please contact the merchant website
    80034 Invalid Transaction Card / Issuer / Acquirer Please contact the merchant website
    80035 Format Error Please contact the merchant website
    80036 Transaction Not Allowed Change another card to pay
    80038 Transaction Not Permitted On Term Transaction Not Permitted On Term,Contact the merchant website to find out how to do. Contact the merchant website to find out how to do.
    80039 Wrong PAN Sorry, the card type is not supported.Please change a credit card Use another card to pay.
    80040 Lost Card/Stolen Card/Pickup Card Your payment request is declined, please contact customer service. None required.
    80041 Suspected Fraud/Retain Card None required.
    80042 Not Allow to Pay in This Website None required.
    80053 Authorisation Void Sorry, your card is unable to authorised. Please try  Pay again or Call your card issuer or change another card to pay. Use another card to pay.
    80091 Cardholder Fail to Pass 3D Authorized Service Input right 3D secure code or change another card to pay
    80090 Cannot Start 3D Authorized Service Change another card to pay
    80097 Transaction Declined Use another card to pay.
    10000 Payment is declined Your payment request is declined, please contact customer service. Your payment request is declined, please contact customer service for more details.
    10005 Transaction limit Sorry, your card is unable to authorised. If you entered the correct information, please use a different card or call your card issuer or use different payment method. The consumer has previously paid for a failed order, and the card issuing bank judged that the payment could not be successful, so it is restricted from paying again. If the consumer confirms that the card information is entered correctly, it is recommended to use another card for payment.
    30001 Card brand or payment method is not accepted Sorry, the card type is not supported.Please change a credit card Please contact us if this problem occurs.

     

     

    TAX

    The price already includes tax, no need to pay additional tax.

     

    SHIPPING & RETURNS

    1. Where do you ship from?

    San Dimas, California

    2. How long is shipping?

    Shipping time estimates begin once the packaged order has left our facility, it does not include processing time. Processing times range up to 1-2 business days. (ex. 1-2 day processing + 3-7 day shipping = 4-9 days until delivery)

    3. How do I track my order?

    Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

    If you don't see the email in your inbox try checking your spam folder or add winzzguitars.service@gmail.com to your safe senderÔÇÖs list.

    After 1-2 days of delivery, you can check the progress of the courier through the following URL according to the delivery method.

    UPS:https://www.ups.com/

    USPS:https://www.usps.com/

    AMAZON LOGISTICS US:https://parcelsapp.com/

     4.How much will customers pay for return shipping?
    • Products with manufacturing defects.(Paid by WINZZ)

    Get in touch with us email´╝Üwinzzguitars.service@gmail.com to begin the return process. You will be provided with a prepaid shipping label. Print this label and use it to return the items to us.Shipping costs are borne by WINZZ.

    • Products with no manufacturing defects.(Paid by buyer)

    Such as customers remorse.(This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item)

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    • No other┬áhandling fees┬áfor returns or exchanges.
     5.Which country do you ship to?

    Orders from this store would be only shipped to the United States . No cross-border shipments. For other countries, We don't have any express service for the time being.Any questions or further inquiries, please feel free to contact us.

    Email:winzzguitars.service@gmail.com

    For most products shipping to the contiguous United States, customers may choose Ground, 2-Day Air, or 1-Day Air delivery. We also ship to Alaska and Hawaii; however, due to carrier restrictions, we cannot ground-ship to those states. Any products containing a lithium-ion battery are unable to ship via air delivery and are thus unable to ship outside of the contiguous United States.

    See instructions below for how to search the site by our eligible shipping destinations.

    Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.

    6.Return & Refunds
    If I receive it and don't like it, can I return it?
    Sure.But if┬áthe┬áproducts with no manufacturing defects´╝î┬áshipping costs┬áwill be borne by the buyer

    How do I get my money back?
    The refund amount will be returned to your account through the original payment channel, and the arrival time is based on the refund policy of each bank/payment channel.

    If you want to know more about return & refunds, please click Return & Refunds Policy page.

    PROMOTION & DISCOUNT

    1.Why doesnÔÇÖt my discount code work?

    Our system allows multiple discounts/discount code per order. Discounts, promotions, and rewards can be combinable.

    2. How do I use a coupon code or apply a promotion to my online purchase?

    You will have the option to enter a coupon or promotion code during the checkout process.

    OTHER QUESTIONS
    I sent an email, why didn't I get a reply?
    Please check first if you sent the wrong email address? We will reply to you within 12 hours of receiving the email.

    The package I received is damaged. What should I do?
    Please contact us first, you can send an email to winzzguitars.service@gmail.com with the problem you are experiencing. 

    What are you looking for?

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